P. Venkit
Publications
What if AI systems weren't chatbots?
The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant sociotechnical configuration whose widespread adoption reshapes social, economic, legal, and environmental systems. We examine how treating AI primarily as conversational assistants has extensive structural downsides. We show how chatbot-based systems often fail to adequately meet user needs, particularly in complex or high-stakes contexts, while projecting confidence and authority. We further analyze how the normalization of chatbot-mediated interaction alters patterns of work, learning, and decision-making, contributing to deskilling, homogenization of knowledge, and shifting expectations of expertise. Finally, we examine broader societal effects, including labor displacement, concentration of economic power, and increased environmental costs driven by sustained investment in large-scale chatbot infrastructures. While acknowledging legitimate benefits, we argue that the current trajectory of AI development reflects specific value choices that prioritize conversational generality over domain specificity, accountability, and long-term social sustainability. We conclude by outlining alternative directions for AI development and governance that move beyond one-size-fits-all chatbots, emphasizing pluralistic system design, task-specific tools, and institutional safeguards to mitigate social and economic harm.
The Need for a Socially-Grounded Persona Framework for User Simulation
Synthetic personas are widely used to condition large language models (LLMs) for social simulation, yet most personas are still constructed from coarse sociodemographic attributes or summaries. We revisit persona creation by introducing SCOPE, a socially grounded framework for persona construction and evaluation, built from a 141-item, two-hour sociopsychological protocol collected from 124 U.S.-based participants. Across seven models, we find that demographic-only personas are a structural bottleneck: demographics explain only ~1.5% of variance in human response similarity. Adding sociopsychological facets improves behavioral prediction and reduces over-accentuation, and non-demographic personas based on values and identity achieve strong alignment with substantially lower bias. These trends generalize to SimBench (441 aligned questions), where SCOPE personas outperform default prompting and NVIDIA Nemotron personas, and SCOPE augmentation improves Nemotron-based personas. Our results indicate that persona quality depends on sociopsychological structure rather than demographic templates or summaries.