Zaifeng Gao
Publications
NICE: A Theory-Grounded Diagnostic Benchmark for Social Intelligence of LLMs
As large language models (LLMs) are increasingly applied in social contexts such as emotional companionship and customer service, measuring their social intelligence has become critical to the quality and safety of human-AI interaction. However, existing social intelligence benchmarks lack a unified framework that organizes social abilities into a unified structure, and therefore cannot enable fine-grained diagnosis. To build the first holistic diagnostic evaluation grounded in social theory, we first construct a social intelligence framework through a literature review and multi-stage expert validation guided by psychometric principles. The resulting framework includes 4 categories and 11 dimensions, each further specified by fine-grained capability facets. Building on this framework, we introduce NICE (Norm, Interaction, Cognition, Experience), a diagnostic benchmark of 137 items operationalized through representative Chinese contexts. Across 5 frontier LLMs and a human reference group, models score higher in aggregate accuracy yet show a consistent weakness in Communication, which the framework localizes to 3 specific capability facets: multi-turn communication, nonverbal communication, and synchrony. NICE thus reframes social intelligence evaluation toward theory-grounded diagnosis of socially consequential weaknesses in LLMs.
A Human-Centered Privacy Approach (HCP) to AI
As the paradigm of Human-Centered AI (HCAI) gains prominence, its benefits to society are accompanied by significant ethical concerns, one of which is the protection of individual privacy. This chapter provides a comprehensive overview of privacy within HCAI, proposing a human-centered privacy (HCP) framework, providing integrated solution from technology, ethics, and human factors perspectives. The chapter begins by mapping privacy risks across each stage of AI development lifecycle, from data collection to deployment and reuse, highlighting the impact of privacy risks on the entire system. The chapter then introduces privacy-preserving techniques such as federated learning and dif erential privacy. Subsequent chapters integrate the crucial user perspective by examining mental models, alongside the evolving regulatory and ethical landscapes as well as privacy governance. Next, advice on design guidelines is provided based on the human-centered privacy framework. After that, we introduce practical case studies across diverse fields. Finally, the chapter discusses persistent open challenges and future research directions, concluding that a multidisciplinary approach, merging technical, design, policy, and ethical expertise, is essential to successfully embed privacy into the core of HCAI, thereby ensuring these technologies advance in a manner that respects and ensures human autonomy, trust and dignity.