Xiaofeng Shi
Publications
Wnuan: Staged Post-Training for Question Answering over Proprietary Enterprise Knowledge
Enterprise question answering requires models to acquire proprietary knowledge without discarding general capabilities. We present Wnuan, a three-stage pipeline that constructs task-oriented supervision from documents, performs supervised fine-tuning with general-data replay, and applies reinforcement learning to residual errors. On the 707-question WnuanBench, the primary 32B route raises acceptable-answer rate (AAR) from 52.76% before adaptation to 80.06% after SFT and 91.51% after RL. Under a matched 100-update protocol, residual-error sampling outperforms full-pool and size-matched random sampling by 3.11 and 2.97 points, respectively. Source-cluster bootstrap intervals remain above zero for both contrasts, and a same-domain validation set preserves the ordering. The general-benchmark average decreases by 5.17 points across the route, concentrated in instruction following. The automatic evaluation ensemble agrees with an authoritative domain expert on 90.5% of a stratified Wnuan-Inst response sample. These results characterize both the gains and the general-capability cost of staged enterprise adaptation.
Closing the Feedback Loop: From Experience Extraction to Insight Governance in Verbal Reinforcement Learning
Training-free verbal reinforcement learning enables LLM agents to learn from world feedback -- objective signals such as dynamic task outcomes, market returns, or demand forecasts -- by extracting verbal rules from experience and injecting them as context, updating the agent's behavior without parameter changes. However, in non-stationary environments these agents face a retention-forgetting dilemma: retaining stale insights causes negative transfer, while discarding them causes catastrophic forgetting when conditions recur. We identify four requirements for navigating this dilemma -- outcome-driven evaluation, persistent structured evidence, non-monotonic knowledge lifecycle, and compositional governance -- and show that existing methods invest heavily in experience extraction while underinvesting in insight governance. We propose a three-layer architecture -- rules, evidence, and skills -- connected by a feedback-driven curation loop that closes the governance gap. Rules capture distilled experience from world outcomes; evidence logs track each rule's reliability across episodes; skills govern which rules to apply, how to resolve conflicts, and when to abstain. On financial forecasting as a case study, where world feedback is naturally abundant, noisy, and non-stationary, we show that the same accumulated experience either degrades performance below the zero-shot baseline or dramatically improves accuracy and risk-adjusted returns, depending on whether the curation loop is present.