Christopher Glaze
Publications
Continual Learning Bench: Evaluating Frontier AI Systems in Real-World Stateful Environments
Continual learning, the ability of AI systems to improve through sequential experience, has attracted substantial interest, but no high-quality benchmark exists to evaluate it. We introduce Continual Learning Bench (CL-Bench), the first difficult, expert-validated benchmark designed to measure whether LLM-based systems genuinely improve with experience. CL-Bench spans six diverse domains (software engineering, signal processing, disease outbreak forecasting, database querying, strategic game-playing, and demand forecasting), each validated by domain experts and designed so that tasks share a learnable latent structure (codebase layout, disease outbreak dynamics, opponent strategies) that a stateful system can discover online but a stateless one cannot. We evaluate frontier models across several agent architectures, from naive in-context learning (ICL) to dedicated memory systems, introducing a gain metric to isolate learning from prior capabilities. We find that these systems leave headroom for improved continual learning: agents frequently overfit to immediate observations or fail to reuse knowledge across instances, and dedicated memory systems do not fix this -- in fact, naive ICL outperforms systems dedicated to memory management. CL-Bench is the first benchmark to evaluate continual learning across diverse real-world domains with expert-validated tasks and isolate online learning from underlying model capability, showing a need for better continual learning systems.
Benchmarking Agents in Insurance Underwriting Environments
As AI agents integrate into enterprise applications, their evaluation demands benchmarks that reflect the complexity of real-world operations. Instead, existing benchmarks overemphasize open-domains such as code, use narrow accuracy metrics, and lack authentic complexity. We present UNDERWRITE, an expert-first, multi-turn insurance underwriting benchmark designed in close collaboration with domain experts to capture real-world enterprise challenges. UNDERWRITE introduces critical realism factors often absent in current benchmarks: proprietary business knowledge, noisy tool interfaces, and imperfect simulated users requiring careful information gathering. Evaluating 13 frontier models, we uncover significant gaps between research lab performance and enterprise readiness: the most accurate models are not the most efficient, models hallucinate domain knowledge despite tool access, and pass^k results show a 20% drop in performance. The results from UNDERWRITE demonstrate that expert involvement in benchmark design is essential for realistic agent evaluation, common agentic frameworks exhibit brittleness that skews performance reporting, and hallucination detection in specialized domains demands compositional approaches. Our work provides insights for developing benchmarks that better align with enterprise deployment requirements.