Ivan Flechais
Publications
Beyond the Leaderboard: A Synthesis of Tool-Use, Planning, and Reasoning Failures in Large Language Model Agents
Large language model (LLM) agents are increasingly evaluated on their ability to use tools, plan multi-step tasks, coordinate with other agents, and operate over extended horizons. Reported benchmark gains often obscure recurring failure modes documented across otherwise unrelated evaluation efforts. This paper synthesizes 27 benchmark, taxonomy, and audit papers (2023-2026), spanning 19 distinct benchmarks, into a cross-cutting taxonomy of agent limitations. To our knowledge, this is the first synthesis that integrates evidence across tool use, planning, long-horizon reasoning, multi-agent coordination, safety, and measurement validity into a single, unified taxonomy of LLM agent limitations. We identify six failure clusters: (1) tool invocation and parameter-level errors, (2) planning and constraint-satisfaction failures, (3) long-horizon degradation from context accumulation, (4) multi-agent coordination failures, (5) safety and security failures under adversarial or underspecified conditions, and (6) measurement validity problems. The taxonomy was derived iteratively by grouping independently reported error categories into themes corresponding to distinct stages of the agent reasoning-to-action pipeline. Across the literature, we find that failures compound nonlinearly with task length, that strong performance on individual sub-tasks does not reliably translate into end-to-end success, and that additional scaffolding does not consistently improve reliability. At the same time, substantial progress has been demonstrated in single-turn tool use, short-horizon web navigation, and narrowly scoped coding tasks.
Deployment-Relevant Alignment Cannot Be Inferred from Model-Level Evaluation Alone
Alignment evaluation in machine learning has largely become evaluation of models. Influential benchmarks score model outputs under fixed inputs, such as truthfulness, instruction following, or pairwise preference, and these scores are often used to support claims about deployed alignment. This paper argues that deployment-relevant alignment cannot be inferred from model-level evaluation alone. Alignment claims should instead be indexed to the level at which evidence is collected: model-level, response-level, interaction-level, or deployment-level. Two studies support this position. First, a structured audit of eleven alignment benchmarks, extended to a sixteen-benchmark corpus, dual-coded against an eight-dimension rubric with Cohen's kappa = 0.87, finds that user-facing verification support is absent across every benchmark examined, while process steerability is nearly absent. The few interactional benchmarks identified, including tau-bench, CURATe, Rifts, and Common Ground, remain fragmented in coverage, and benchmark construction rather than data source determines what is measured. Second, a blinded cross-model stress test using 180 transcripts across three frontier models and four scaffolds finds that the same verification scaffold raises one model's verification support to ceiling while leaving another categorically unchanged. This shows that scaffold efficacy is model-dependent and that the gap identified by the audit cannot be closed at the model level alone. We propose a system-level evaluation agenda: alignment profiles instead of single scores, fixed-scaffolding protocols for comparable interactional evaluation, and reporting templates that make the inferential distance between evaluation evidence and deployment claims explicit.
From Rights to Rites: Expectations Management in Smart-Home AI
Domestic voice assistants and smart-home devices are increasingly embedded in everyday routines, yet their ethics are often treated as an afterthought or delegated to compliance teams. To explore how expectations about smart-home AI are constructed and managed, we conducted 33 semi-structured interviews with designers, developers, and researchers from major smart-home platforms (Amazon Alexa, Microsoft Azure IoT, and Google Nest). Using a constructivist grounded theory approach, we develop Expectations Management (EM): a culturally embedded model describing how practitioners shape, calibrate, and repair expectations by balancing organisational rights with culturally situated rites. We show that EM differs from expectation-confirmation theory and trust-calibration by foregrounding moral judgement, situated action, and cross-cultural variation. Our analysis reveals four recurring design tensions: automation vs. autonomy, helpfulness vs. intrusiveness, personalisation vs. predictability, and transparency vs. obscurity and distils them into a five-phase EM Design Playbook that supports moral prudence. We discuss implications for responsible smart-home design and offer guidance for human-centred AI.