Wilder Baldwin
Publications
Accuracy and Satisfaction in Multi-Turn LLM Dialogues for NFR Assessment
LLM-based dialogue assistants have become mainstream tools for software developers, yet current evaluation benchmarks focus exclusively on functional correctness. This leaves a critical gap in assessing the quality and accuracy of these conversations when handling Non-Functional Requirements (NFRs), which are inherently vague, context-dependent, and involve many parts of a program. Evaluating how well these systems support collaborative reasoning about NFRs requires methods that go beyond single-turn accuracy to capture both the correctness of the system's outputs and the quality of the multi-turn interaction. In this paper, we investigate the accuracy and quality of multi-turn conversations between developers and an LLM-based agent in the domain of Health Insurance Portability and Accountability Act (HIPAA) regulatory compliance. We hired 49 programmers to interact with GitHub Copilot to assess 148 HIPAA-derived NFRs against the iTrust codebase, a system designed to comply with HIPAA regulations, across three dimensions: requirement satisfaction level, reasoning, and code localization. We find that developers tend to agree with LLM assessments, but accuracy against expert ground truth is low. We model user satisfaction and find that longer system responses and more information-providing turns negatively affect user satisfaction, whereas proactive interactions positively affect it. Our findings provide insights for designing LLM-based dialogue systems that support NFR assessment.
Knowledge Graph Representations for LLM-Based Policy Compliance Reasoning
The risks posed by AI features are increasing as they are rapidly integrated into software applications. In response, regulations and standards for safe and secure AI have been proposed. In this paper, we present an agentic framework that constructs knowledge graphs (KGs) from AI policy documents and retrieves policy-relevant information to answer questions. We build KGs from three AI risk-related polices under two ontology schemas, and then evaluate five LLMs on 42 policy QA tasks spanning six reasoning types, from entity lookup to cross-policy inference, using both heuristic scoring and an LLM-as-judge. KG augmentation improves scores for all five models, and an open, LLM-discovered schema matches or exceeds the formal ontology.
Ethics Practices in AI Development: An Empirical Study Across Roles and Regions
Recent advances in AI applications have raised growing concerns about the need for ethical guidelines and regulations to mitigate the risks posed by these technologies. In this paper, we present a mixed-methods survey study - combining statistical and qualitative analyses - to examine the ethical perceptions, practices, and knowledge of individuals involved in various AI development roles. Our survey comprises 414 participants from 43 countries, representing various roles such as AI managers, analysts, developers, quality assurance professionals, and information security and privacy experts. The results reveal varying degrees of familiarity and experience with AI ethics principles, government initiatives, and risk mitigation strategies across roles, regions, and other demographic factors. Our findings underscore the importance of a collaborative, role-sensitive approach that involves diverse stakeholders in ethical decision-making throughout the AI development lifecycle. We advocate for developing tailored, inclusive solutions to address ethical challenges in AI development, and we propose future research directions and educational strategies to promote ethics-aware AI practices.