Yuqin Dai
Publications
OneReason Technical Report
Generative recommendation models in the OneRec family have been widely deployed in many real-world services, such as short-video, live-streaming, advertising, and e-commerce. However, these generative models can only benefit from the scaling advantage, while their reasoning ability is hard to activate, since we cannot construct meaningful Chain-of-Thought (CoT) sequences consisting of itemic tokens only. Inspired by the success of the reasoning-style ``think before answer'' paradigm in the LLM field, we conduct preliminary studies (i.e., OneRec-Think, OpenOneRec) to explore reasoning capability in generative recommendation. Nevertheless, we notice an unexpected phenomenon: the thinking mode does not show advantages over the non-thinking mode. Drawing insights from recent findings on CoT robustness in multi-modal language models, we argue that effective reasoning in recommendation rests on two factors: perception, the ability to ground itemic tokens in their underlying language semantics, and cognition, the ability to reorganize a user's behavior sequence into coherent latent interest points. We therefore propose OneReason, which includes: (1) strong itemic token perception in pre-training, (2) a three-level cognition-enhanced CoT format for recommendation tasks in SFT, and (3) a specialize-then-unify training recipe in RL to enhance the thinking ability.
SAGE: A Service Agent Graph-guided Evaluation Benchmark
The development of Large Language Models (LLMs) has catalyzed automation in customer service, yet benchmarking their performance remains challenging. Existing benchmarks predominantly rely on static paradigms and single-dimensional metrics, failing to account for diverse user behaviors or the strict adherence to structured Standard Operating Procedures (SOPs) required in real-world deployments. To bridge this gap, we propose SAGE (Service Agent Graph-guided Evaluation), a universal multi-agent benchmark for automated, dual-axis assessment. SAGE formalizes unstructured SOPs into Dynamic Dialogue Graphs, enabling precise verification of logical compliance and comprehensive path coverage. We introduce an Adversarial Intent Taxonomy and a modular Extension Mechanism, enabling low-cost deployment across domains and facilitating automated dialogue data synthesis. Evaluation is conducted via a framework where Judge Agents and a Rule Engine analyze interactions between User and Service Agents to generate deterministic ground truth. Extensive experiments on 27 LLMs across 6 industrial scenarios reveal a significant ``Execution Gap'' where models accurately classify intents but fail to derive correct subsequent actions. We also observe ``Empathy Resilience'', a phenomenon where models maintain polite conversational facades despite underlying logical failures under high adversarial intensity. Code and resources are available at https://anonymous.4open.science/r/SAGE-Bench-4CD3/.