Wei He
Publications
AgentV-RL: Scaling Reward Modeling with Agentic Verifier
Verifiers have been demonstrated to enhance LLM reasoning via test-time scaling (TTS). Yet, they face significant challenges in complex domains. Error propagation from incorrect intermediate reasoning can lead to false positives for seemingly plausible solutions, while lacking external grounding makes verifiers unreliable on computation or knowledge-intensive tasks. To address these challenges, we propose Agentic Verifier, a framework that transforms reward modeling into a multi-turn, tool-augmented deliberative process. We introduce complementary forward and backward agents: one traces solutions from premises to conclusions, while the other re-checks conclusions against their underlying premises. This bidirectional process enables a comprehensive, reliable, and interpretable assessment of solutions. To facilitate practical deployment, we propose AgentV-RL. Through proactive exploration and reinforcement learning, the verifier autonomously interleaves tool-use with internal reasoning. Extensive experiments show that Agentic Verifier yields consistent performance gains under both parallel and sequential TTS. Notably, our 4B variant surpasses state-of-the-art ORMs by 25.2%, positioning it as a promising paradigm for agentic reward modeling.
SAGE: A Service Agent Graph-guided Evaluation Benchmark
The development of Large Language Models (LLMs) has catalyzed automation in customer service, yet benchmarking their performance remains challenging. Existing benchmarks predominantly rely on static paradigms and single-dimensional metrics, failing to account for diverse user behaviors or the strict adherence to structured Standard Operating Procedures (SOPs) required in real-world deployments. To bridge this gap, we propose SAGE (Service Agent Graph-guided Evaluation), a universal multi-agent benchmark for automated, dual-axis assessment. SAGE formalizes unstructured SOPs into Dynamic Dialogue Graphs, enabling precise verification of logical compliance and comprehensive path coverage. We introduce an Adversarial Intent Taxonomy and a modular Extension Mechanism, enabling low-cost deployment across domains and facilitating automated dialogue data synthesis. Evaluation is conducted via a framework where Judge Agents and a Rule Engine analyze interactions between User and Service Agents to generate deterministic ground truth. Extensive experiments on 27 LLMs across 6 industrial scenarios reveal a significant ``Execution Gap'' where models accurately classify intents but fail to derive correct subsequent actions. We also observe ``Empathy Resilience'', a phenomenon where models maintain polite conversational facades despite underlying logical failures under high adversarial intensity. Code and resources are available at https://anonymous.4open.science/r/SAGE-Bench-4CD3/.