Ziyin Zhang
Publications
TingIS: Real-time Risk Event Discovery from Noisy Customer Incidents at Enterprise Scale
Real-time detection and mitigation of technical anomalies are critical for large-scale cloud-native services, where even minutes of downtime can result in massive financial losses and diminished user trust. While customer incidents serve as a vital signal for discovering risks missed by monitoring, extracting actionable intelligence from this data remains challenging due to extreme noise, high throughput, and semantic complexity of diverse business lines. In this paper, we present TingIS, an end-to-end system designed for enterprise-grade incident discovery. At the core of TingIS is a multi-stage event linking engine that synergizes efficient indexing techniques with Large Language Models (LLMs) to make informed decisions on event merging, enabling the stable extraction of actionable incidents from just a handful of diverse user descriptions. This engine is complemented by a cascaded routing mechanism for precise business attribution and a multi-dimensional noise reduction pipeline that integrates domain knowledge, statistical patterns, and behavioral filtering. Deployed in a production environment handling a peak throughput of over 2,000 messages per minute and 300,000 messages per day, TingIS achieves a P90 alert latency of 3.5 minutes and a 95\% discovery rate for high-priority incidents. Benchmarks constructed from real-world data demonstrate that TingIS significantly outperforms baseline methods in routing accuracy, clustering quality, and Signal-to-Noise Ratio.
F2LLM-v2: Inclusive, Performant, and Efficient Embeddings for a Multilingual World
We present F2LLM-v2, a new family of general-purpose, multilingual embedding models in 8 distinct sizes ranging from 80M to 14B. Trained on a newly curated composite of 60 million publicly available high-quality data samples, F2LLM-v2 supports more than 200 languages, with a particular emphasis on previously underserved mid- and low-resource languages. By integrating a two-stage LLM-based embedding training pipeline with matryoshka learning, model pruning, and knowledge distillation techniques, we present models that are far more efficient than previous LLM-based embedding models while retaining competitive performances. Extensive evaluations confirm that F2LLM-v2-14B ranks first on 11 MTEB benchmarks, while the smaller models in the family also set a new state of the art for resource-constrained applications. To facilitate open-source embedding model research, we release all models, data, code, and intermediate checkpoints.