Michimasa Inaba
Publications
Emotion Transcription in Conversation: A Benchmark for Capturing Subtle and Complex Emotional States through Natural Language
Emotion Recognition in Conversation (ERC) is critical for enabling natural human-machine interactions. However, existing methods predominantly employ categorical or dimensional emotion annotations, which often fail to adequately represent complex, subtle, or culturally specific emotional nuances. To overcome this limitation, we propose a novel task named Emotion Transcription in Conversation (ETC). This task focuses on generating natural language descriptions that accurately reflect speakers' emotional states within conversational contexts. To address the ETC, we constructed a Japanese dataset comprising text-based dialogues annotated with participants' self-reported emotional states, described in natural language. The dataset also includes emotion category labels for each transcription, enabling quantitative analysis and its application to ERC. We benchmarked baseline models, finding that while fine-tuning on our dataset enhances model performance, current models still struggle to infer implicit emotional states. The ETC task will encourage further research into more expressive emotion understanding in dialogue. The dataset is publicly available at https://github.com/UEC-InabaLab/ETCDataset.
User Review Writing via Interview with Dialogue Systems
User reviews on e-commerce and review sites are crucial for making purchase decisions, although creating detailed reviews is time-consuming and labor-intensive. In this study, we propose a novel use of dialogue systems to facilitate user review creation by generating reviews from information gathered during interview dialogues with users. To validate our approach, we implemented our system using GPT-4 and conducted comparative experiments from the perspectives of system users and review readers. The results indicate that participants who used our system rated their interactions positively. Additionally, reviews generated by our system required less editing to achieve user satisfaction compared to those by the baseline. We also evaluated the reviews from the reader' perspective and found that our system-generated reviews are more helpful than those written by humans. Despite challenges with the fluency of the generated reviews, our method offers a promising new approach to review writing.