Zhiwei Zhang
Publications
MatrAIx: Simulating the World with 8.3 Billion Persona Agents
Human evaluation of AI systems and digital products is costly, slow, and difficult to scale. Offline evaluations are more scalable but often abstract away human diversity and interactive behavior. We therefore introduce MatrAIx, a population-scale simulated-user evaluation infrastructure for testing AI systems and digital products with heterogeneous users. MatrAIx has three core components: First, Persona 8B contains 8.3 billion persona records represented by 1,290 categorical dimensions. Records are either sampled from a dependency graph that preserves correlated attributes or derived from human-authored profiles. We release a quality-filtered coreset of approximately 1 million personas, comprising 599,847 human-grounded and 400,000 synthetic records. Second, the MatrAIx Playground provides four environments in which diverse users evaluate and interact with digital products: Survey, AI Chatbot, Web, and App. Third, MatrAIx provides 1,010 application tasks spanning more than 25 domains, including Commerce, Software, Finance, and Healthcare. We conducted 18,189 evaluation trials across eight representative tasks. Persona agents were powered by three LLMs: Claude Opus 4.8, GPT 5.5, and Claude Haiku 4.5. The resulting feedback captures how decisions and preferences vary across persona backgrounds, including hesitation after a price increase, willingness to continue after an AI assistant fails, and latency tolerance. We conducted two main validation studies: First, a 400-trial controlled study evaluated persona adherence across ten behavioral attributes and all four environments. The declared behavior was expressed or correctly suppressed in 366 trials (91.5%). Second, human and LLM judges evaluated the extraction quality of human-grounded personas. Overall, MatrAIx provides an end-to-end infrastructure for evaluating AI systems and digital products with diverse simulated human users.
PolyWorkBench: Benchmarking Multilingual Long-Horizon LLM Agents
Large language model (LLM) agents have shown strong performance in long-horizon tasks that require planning, tool use, and interaction with external environments. However, most existing benchmarks implicitly assume a monolingual setting, where the entire execution process, including reasoning, tool invocation, and output generation, is conducted within a single language. In contrast, real-world applications often involve multilingual inputs and outputs within a unified workflow, yet the interaction between multilinguality and agentic execution remains underexplored. In this work, we introduce PolyWorkBench, a benchmark for evaluating LLM agents on multilingual long-horizon workplace workflows. PolyWorkBench consists of 67 tasks across five domains, including commerce, knowledge work, legal analysis, localization, and manufacturing, where agents must process heterogeneous multilingual inputs, perform iterative reasoning, invoke external tools, and produce structured outputs. To enable comprehensive evaluation, we propose a hybrid framework that combines structural grading, executable verification, and LLM-based semantic assessment. This design allows us to capture both functional correctness and linguistic consistency across complex workflows. Empirical results show that state-of-the-art LLM agents suffer significant performance degradation in multilingual workflow settings compared to monolingual counterparts. Our analysis suggests that multilinguality introduces compounding effects across reasoning and execution steps, highlighting the importance of jointly modeling language variation and procedural decision-making in agent evaluation.
Robust Tool Use via Fission-GRPO: Learning to Recover from Execution Errors
Large language models (LLMs) can call tools effectively, yet they remain brittle in multi-turn execution: following a tool call error, smaller models often degenerate into repetitive invalid re-invocations, failing to interpret error feedback and self-correct. This brittleness hinders reliable real-world deployment, where the execution errors are inherently inevitable during tool interaction procedures. We identify a key limitation of current approaches: standard reinforcement learning (RL) treats errors as sparse negative rewards, providing no guidance on how to recover, while pre-collected synthetic error-correction datasets suffer from distribution mismatch with the model's on-policy error modes. To bridge this gap, we propose Fission-GRPO, a framework that converts execution errors into corrective supervision within the RL training loop. Our core mechanism fissions each failed trajectory into a new training instance by augmenting it with diagnostic feedback from a finetuned Error Simulator, then resampling recovery rollouts on-policy. This enables the model to learn from the precise errors it makes during exploration, rather than from static, pre-collected error cases. On the BFCL v4 Multi-Turn, Fission-GRPO improves the error recovery rate of Qwen3-8B by 5.7% absolute, crucially, yielding a 4% overall accuracy gain (42.75% to 46.75%) over GRPO and outperforming specialized tool-use agents.