Meiyi Ma
Publications
PACE: A Personalized Adaptive Curriculum Engine for 9-1-1 Call-taker Training
9-1-1 call-taking training requires mastery of over a thousand interdependent skills, covering diverse incident types and protocol-specific nuances. A nationwide labor shortage is already straining training capacity, but effective instruction still demands that trainers tailor objectives to each trainee's evolving competencies. This personalization burden is one that current practice cannot scale. Partnering with Metro Nashville Department of Emergency Communications (MNDEC), we propose PACE (Personalized Adaptive Curriculum Engine), a co-pilot system that augments trainer decision-making by (1) maintaining probabilistic beliefs over trainee skill states, (2) modeling individual learning and forgetting dynamics, and (3) recommending training scenarios that balance acquisition of new competencies with retention of existing ones. PACE propagates evidence over a structured skill graph to accelerate diagnostic coverage and applies contextual bandits to select scenarios that target gaps the trainee is prepared to address. Empirical results show that PACE achieves 19.50% faster time-to-competence and 10.95% higher terminal mastery compared to state-of-the-art frameworks. Co-pilot studies with practicing training officers further demonstrate a 95.45% alignment rate between PACE's and experts' pedagogical judgments on real-world cases. Under estimation, PACE cuts turnaround time to merely 34 seconds from 11.58 minutes, up to 95.08% reduction.
BEAGLE: Behavior-Enforced Agent for Grounded Learner Emulation
Simulating student learning behaviors in open-ended problem-solving environments holds potential for education research, from training adaptive tutoring systems to stress-testing pedagogical interventions. However, collecting authentic data is challenging due to privacy concerns and the high cost of longitudinal studies. While Large Language Models (LLMs) offer a promising path to student simulation, they suffer from competency bias, optimizing for efficient correctness rather than the erratic, iterative struggle characteristic of novice learners. We present BEAGLE, a neuro-symbolic framework that addresses this bias by incorporating Self-Regulated Learning (SRL) theory into a novel architecture. BEAGLE integrates three key technical innovations: (1) a semi-Markov model that governs the timing and transitions of cognitive behaviors and metacognitive behaviors; (2) Bayesian Knowledge Tracing with explicit flaw injection to enforce realistic knowledge gaps and "unknown unknowns"; and (3) a decoupled agent design that separates high-level strategy use from code generation actions to prevent the model from silently correcting its own intentional errors. In evaluations on Python programming tasks, BEAGLE significantly outperforms state-of-the-art baselines in reproducing authentic trajectories. In a human Turing test, users were unable to distinguish synthetic traces from real student data, achieving an accuracy indistinguishable from random guessing (52.8%).
Real-World Design and Deployment of an Embedded GenAI-powered 9-1-1 Calltaking Training System: Experiences and Lessons Learned
Emergency call-takers form the first operational link in public safety response, handling over 240 million calls annually while facing a sustained training crisis: staffing shortages exceed 25\% in many centers, and preparing a single new hire can require up to 720 hours of one-on-one instruction that removes experienced personnel from active duty. Traditional training approaches struggle to scale under these constraints, limiting both coverage and feedback timeliness. In partnership with Metro Nashville Department of Emergency Communications (MNDEC), we designed, developed, and deployed a GenAI-powered call-taking training system under real-world constraints. Over six months, deployment scaled from initial pilot to 190 operational users across 1,120 training sessions, exposing systematic challenges around system delivery, rigor, resilience, and human factors that remain largely invisible in controlled or purely simulated evaluations. By analyzing deployment logs capturing 98,429 user interactions, organizational processes, and stakeholder engagement patterns, we distill four key lessons, each coupled with concrete design and governance practices. These lessons provide grounded guidance for researchers and practitioners seeking to embed AI-driven training systems in safety-critical public sector environments where embedded constraints fundamentally shape socio-technical design.