Sungeun An
Publications
A Systematic Approach for Large Language Models Debugging
Large language models (LLMs) have become central to modern AI workflows, powering applications from open-ended text generation to complex agent-based reasoning. However, debugging these models remains a persistent challenge due to their opaque and probabilistic nature and the difficulty of diagnosing errors across diverse tasks and settings. This paper introduces a systematic approach for LLM debugging that treats models as observable systems, providing structured, model-agnostic methods from issue detection to model refinement. By unifying evaluation, interpretability, and error-analysis practices, our approach enables practitioners to iteratively diagnose model weaknesses, refine prompts and model parameters, and adapt data for fine-tuning or assessment, while remaining effective in contexts where standardized benchmarks and evaluation criteria are lacking. We argue that such a structured methodology not only accelerates troubleshooting but also fosters reproducibility, transparency, and scalability in the deployment of LLM-based systems.
NC-Bench: An LLM Benchmark for Evaluating Conversational Competence
The Natural Conversation Benchmark (NC-Bench) introduce a new approach to evaluating the general conversational competence of large language models (LLMs). Unlike prior benchmarks that focus on the content of model behavior, NC-Bench focuses on the form and structure of natural conversation. Grounded in the IBM Natural Conversation Framework (NCF), NC-Bench comprises three distinct sets. The Basic Conversation Competence set evaluates fundamental sequence management practices, such as answering inquiries, repairing responses, and closing conversational pairs. The RAG set applies the same sequence management patterns as the first set but incorporates retrieval-augmented generation (RAG). The Complex Request set extends the evaluation to complex requests involving more intricate sequence management patterns. Each benchmark tests a model's ability to produce contextually appropriate conversational actions in response to characteristic interaction patterns. Initial evaluations across 6 open-source models and 14 interaction patterns show that models perform well on basic answering tasks, struggle more with repair tasks (especially repeat), have mixed performance on closing sequences, and find complex multi-turn requests most challenging, with Qwen models excelling on the Basic set and Granite models on the RAG set and the Complex Request set. By operationalizing fundamental principles of human conversation, NC-Bench provides a lightweight, extensible, and theory-grounded framework for assessing and improving the conversational abilities of LLMs beyond topical or task-specific benchmarks.