Yifan Mai
Publications
Optimization before Evaluation: Evaluation with Unoptimised Prompts Can be Misleading
Current Large Language Model (LLM) evaluation frameworks utilize the same static prompt template across all models under evaluation. This differs from the common industry practice of using prompt optimization (PO) techniques to optimize the prompt for each model to maximize application performance. In this paper, we investigate the effect of PO towards LLM evaluations. Our results on public academic and internal industry benchmarks show that PO greatly affects the final ranking of models. This highlights the importance of practitioners performing PO per model when conducting evaluations to choose the best model for a given task.
Characterizing Delusional Spirals through Human-LLM Chat Logs
As large language models (LLMs) have proliferated, disturbing anecdotal reports of negative psychological effects, such as delusions, self-harm, and ``AI psychosis,'' have emerged in global media and legal discourse. However, it remains unclear how users and chatbots interact over the course of lengthy delusional ``spirals,'' limiting our ability to understand and mitigate the harm. In our work, we analyze logs of conversations with LLM chatbots from 19 users who report having experienced psychological harms from chatbot use. Many of our participants come from a support group for such chatbot users. We also include chat logs from participants covered by media outlets in widely-distributed stories about chatbot-reinforced delusions. In contrast to prior work that speculates on potential AI harms to mental health, to our knowledge we present the first in-depth study of such high-profile and veridically harmful cases. We develop an inventory of 28 codes and apply it to the $391,562$ messages in the logs. Codes include whether a user demonstrates delusional thinking (15.5% of user messages), a user expresses suicidal thoughts (69 validated user messages), or a chatbot misrepresents itself as sentient (21.2% of chatbot messages). We analyze the co-occurrence of message codes. We find, for example, that messages that declare romantic interest and messages where the chatbot describes itself as sentient occur much more often in longer conversations, suggesting that these topics could promote or result from user over-engagement and that safeguards in these areas may degrade in multi-turn settings. We conclude with concrete recommendations for how policymakers, LLM chatbot developers, and users can use our inventory and conversation analysis tool to understand and mitigate harm from LLM chatbots. Warning: This paper discusses self-harm, trauma, and violence.
Talk, Evaluate, Diagnose: User-aware Agent Evaluation with Automated Error Analysis
Agent applications are increasingly adopted to automate workflows across diverse tasks. However, due to the heterogeneous domains they operate in, it is challenging to create a scalable evaluation framework. Prior works each employ their own methods to determine task success, such as database lookups, regex match, etc., adding complexity to the development of a unified agent evaluation approach. Moreover, they do not systematically account for the user's role nor expertise in the interaction, providing incomplete insights into the agent's performance. We argue that effective agent evaluation goes beyond correctness alone, incorporating conversation quality, efficiency and systematic diagnosis of agent errors. To address this, we introduce the TED framework (Talk, Evaluate, Diagnose). (1) Talk: We leverage reusable, generic expert and non-expert user persona templates for user-agent interaction. (2) Evaluate: We adapt existing datasets by representing subgoals-such as tool signatures, and responses-as natural language grading notes, evaluated automatically with LLM-as-a-judge. We propose new metrics that capture both turn efficiency and intermediate progress of the agent complementing the user-aware setup. (3) Diagnose: We introduce an automated error analysis tool that analyzes the inconsistencies of the judge and agents, uncovering common errors, and providing actionable feedback for agent improvement. We show that our TED framework reveals new insights regarding agent performance across models and user expertise levels. We also demonstrate potential gains in agent performance with peaks of 8-10% on our proposed metrics after incorporating the identified error remedies into the agent's design.
OCR or Not? Rethinking Document Information Extraction in the MLLMs Era with Real-World Large-Scale Datasets
Multimodal Large Language Models (MLLMs) enhance the potential of natural language processing. However, their actual impact on document information extraction remains unclear. In particular, it is unclear whether an MLLM-only pipeline--while simpler--can truly match the performance of traditional OCR+MLLM setups. In this paper, we conduct a large-scale benchmarking study that evaluates various out-of-the-box MLLMs on business-document information extraction. To examine and explore failure modes, we propose an automated hierarchical error analysis framework that leverages large language models (LLMs) to diagnose error patterns systematically. Our findings suggest that OCR may not be necessary for powerful MLLMs, as image-only input can achieve comparable performance to OCR-enhanced approaches. Moreover, we demonstrate that carefully designed schema, exemplars, and instructions can further enhance MLLMs performance. We hope this work can offer practical guidance and valuable insight for advancing document information extraction.