Amit Agarwal
Publications
Anthropogenic Regional Adaptation in Multimodal Vision-Language Model
While the field of vision-language (VL) has achieved remarkable success in integrating visual and textual information across multiple languages and domains, there is still no dedicated framework for assessing human-centric alignment in vision-language systems. We offer two contributions to address this gap. First, we introduce Anthropogenic Regional Adaptation: a novel paradigm that aims to optimize model relevance to specific regional contexts while ensuring the retention of global generalization capabilities. Second, we present a simple, but effective adaptation method named Geographical-generalization-made-easy (GG-EZ), which utilizes regional data filtering and model merging. Through comprehensive experiments on 3 VL architectures: large vision-language models, text-to-image diffusion models, and vision-language embedding models, and a case study in Southeast Asia (SEA) regional adaptation, we demonstrate the importance of Anthropogenic Regional Adaptation and the effectiveness of GG-EZ, showing 5-15% gains in cultural relevance metrics across SEA while maintaining over 98% of global performance and even occasionally surpassing it. Our findings establish Anthropogenic Regional Alignment as a foundational paradigm towards applicability of multimodal vision-language models in diverse regions and demonstrate a simple-yet-effective baseline method that optimizes regional value alignment while preserving global generalization.
LLM-Guided Lifecycle-Aware Clustering of Multi-Turn Customer Support Conversations
Clustering customer chat data is vital for cloud providers handling multi service queries. Traditional methods struggle with overlapping concerns and create broad, static clusters that degrade over time. Reclustering disrupts continuity, making issue tracking difficult. We propose an adaptive system that segments multi turn chats into service specific concerns and incrementally refines clusters as new issues arise. Cluster quality is tracked via DaviesBouldin Index and Silhouette Scores, with LLM based splitting applied only to degraded clusters. Our method improves Silhouette Scores by over 100\% and reduces DBI by 65.6\% compared to baselines, enabling scalable, real time analytics without full reclustering.