Miguel Fuentes
Publications
Adoption and Use of LLMs at an Academic Medical Center
While large language models (LLMs) can support clinical documentation needs, standalone tools struggle with "workflow friction" from manual data entry. We developed ChatEHR, a system that enables the use of LLMs with the entire patient timeline spanning several years. ChatEHR enables automations - which are static combinations of prompts and data that perform a fixed task - and interactive use in the electronic health record (EHR) via a user interface (UI). The resulting ability to sift through patient medical records for diverse use-cases such as pre-visit chart review, screening for transfer eligibility, monitoring for surgical site infections, and chart abstraction, redefines LLM use as an institutional capability. This system, accessible after user-training, enables continuous monitoring and evaluation of LLM use. In 1.5 years, we built 7 automations and 1075 users have trained to become routine users of the UI, engaging in 23,000 sessions in the first 3 months of launch. For automations, being model-agnostic and accessing multiple types of data was essential for matching specific clinical or administrative tasks with the most appropriate LLM. Benchmark-based evaluations proved insufficient for monitoring and evaluation of the UI, requiring new methods to monitor performance. Generation of summaries was the most frequent task in the UI, with an estimated 0.73 hallucinations and 1.60 inaccuracies per generation. The resulting mix of cost savings, time savings, and revenue growth required a value assessment framework to prioritize work as well as quantify the impact of using LLMs. Initial estimates are $6M savings in the first year of use, without quantifying the benefit of the better care offered. Such a "build-from-within" strategy provides an opportunity for health systems to maintain agency via a vendor-agnostic, internally governed LLM platform.
Training-Free Adaptation of New-Generation LLMs using Legacy Clinical Models
Adapting language models to the clinical domain through continued pretraining and fine-tuning requires costly retraining for each new model generation. We propose Cross-Architecture Proxy Tuning (CAPT), a model-ensembling approach that enables training-free adaptation of state-of-the-art general-domain models using existing clinical models. CAPT supports models with disjoint vocabularies, leveraging contrastive decoding to selectively inject clinically relevant signals while preserving the general-domain model's reasoning and fluency. On six clinical classification and text-generation tasks, CAPT with a new-generation general-domain model and an older-generation clinical model consistently outperforms both models individually and state-of-the-art ensembling approaches (average +17.6% over UniTE, +41.4% over proxy tuning across tasks). Through token-level analysis and physician case studies, we demonstrate that CAPT amplifies clinically actionable language, reduces context errors, and increases clinical specificity.