Haobo Wang
Publications
Everyone is unique: Towards Behaviorally Heterogeneous Negotiation Dialogue Systems for Debt Collection
Debt collection is a critical negotiation task in the financial industry, with strong practical relevance and exceptional academic value as a behaviorally rich, high-stakes testbed for human-centered dialogue systems. While large language models (LLMs) have shown promise in dialogue and negotiation, effectively evaluating their performance in this complex scenarios remains a major challenge: existing benchmarks uniformly assume users to be static, rational agents with fixed preferences, failing to capture the rich behavioral heterogeneity inherent in real-world debt collection. To bridge this gap, we propose DebtBench, the first public persona-enriched debt collection benchmark, that highlights behavioral heterogeneity in negotiation. Moreover, we develop DebtGPT, a debt collection agent trained to jointly optimize financial recovery and interaction experience. Our experimental results, using 16 state-of-the-art LLMs, find that most existing models struggle in this complex but realistic scenarios, whereas DebtGPT outperforms all open-source baselines and achieves performance on par with GPT-4o. The code and data are available at https://github.com/YYuHhhh/DebtNegotiation.
Can LLMs Learn to Reason Robustly under Noisy Supervision?
Reinforcement Learning with Verifiable Rewards (RLVR) effectively trains reasoning models that rely on abundant perfect labels, but its vulnerability to unavoidable noisy labels due to expert scarcity remains critically underexplored. In this work, we take the first step toward a systematic analysis of noisy label mechanisms in RLVR. In contrast to supervised classification, most RLVR algorithms incorporate a rollout-based condition: a label's influence on training is contingent on whether the current policy can generate rollouts that realize it, a property that naturally extends to noisy labels. Based on this observation, we distinguish two types of noise: inactive noisy labels, which reduce data efficiency, and active noisy labels, which are reinforced and risk skewing the model toward incorrect distributions. From experiments on training with noisy samples, we identify an Early Correctness Coherence phenomenon: although noisy samples begin to lag behind in later stages, accuracy on both clean and noisy samples increases similarly in early training. Motivated by this dynamic, we propose Online Label Refinement (OLR), which progressively corrects potentially noisy labels with majority-voted answers when two conditions hold: a positive slope in the majority answer's rollout pass rate and stable historical consistency across updates, enabling gradual self-correction as the policy improves. We evaluate OLR on six in-distribution mathematical reasoning benchmarks (AIME24/25, AMC, MATH-500, Minerva, and Olympiad) and three out-of-distribution tasks (ARC-c, GPQA-diamond, and MMLU-pro). Across noise ratios from 0.1 to 0.9, OLR consistently improves robustness under both inactive and active noisy-label settings, achieving average gains of 3.6% to 3.9% on in-distribution benchmarks and 3.3% to 4.6% on out-of-distribution evaluations.
Supervised Fine-Tuning Needs to Unlock the Potential of Token Priority
The transition from fitting empirical data to achieving true human utility is fundamentally constrained by a granularity mismatch, where fine-grained autoregressive generation is often supervised by coarse or uniform signals. This position paper advocates Token Priority as the essential bridge, formalizing Supervised Fine-Tuning (SFT) not as simple optimization but as a precise distribution reshaping process that aligns raw data with the ideal alignment manifold. We analyze recent breakthroughs through this unified lens, categorizing them into two distinct regimes: Positive Priority for noise filtration and Signed Priority for toxic modes unlearning. We revisit existing progress and limitations, identify key challenges, and suggest directions for future research.