Pratik Narang
Publications
Trust Regions Sell, But Who's Buying? Overlap Geometry as an Alternative Trust Region for Policy Optimization
Standard trust-region methods constrain policy updates via Kullback-Leibler (KL) divergence. However, KL controls only an average divergence and does not directly prevent rare, large likelihood-ratio excursions that destabilize training--precisely the failure mode that motivates heuristics such as PPO's clipping. We propose overlap geometry as an alternative trust region, constraining distributional overlap via the Bhattacharyya coefficient (closely related to the Hellinger/Renyi-1/2 geometry). This objective penalizes separation in the ratio tails, yielding tighter control over likelihood-ratio excursions without relying on total variation bounds that can be loose in tail regimes. We derive Bhattacharyya-TRPO (BTRPO) and Bhattacharyya-PPO (BPPO), enforcing overlap constraints via square-root ratio updates: BPPO clips the square-root ratio q = sqrt(r), and BTRPO applies a quadratic Hellinger/Bhattacharyya penalty. Empirically, overlap-based updates improve robustness and aggregate performance as measured by RLiable under matched training budgets, suggesting overlap constraints as a practical, principled alternative to KL for stable policy optimization.
A Hybrid Supervised-LLM Pipeline for Actionable Suggestion Mining in Unstructured Customer Reviews
Extracting actionable suggestions from customer reviews is essential for operational decision-making, yet these directives are often embedded within mixed-intent, unstructured text. Existing approaches either classify suggestion-bearing sentences or generate high-level summaries, but rarely isolate the precise improvement instructions businesses need. We evaluate a hybrid pipeline combining a high-recall RoBERTa classifier trained with a precision-recall surrogate to reduce unrecoverable false negatives with a controlled, instruction-tuned LLM for suggestion extraction, categorization, clustering, and summarization. Across real-world hospitality and food datasets, the hybrid system outperforms prompt-only, rule-based, and classifier-only baselines in extraction accuracy and cluster coherence. Human evaluations further confirm that the resulting suggestions and summaries are clear, faithful, and interpretable. Overall, our results show that hybrid reasoning architectures achieve meaningful improvements fine-grained actionable suggestion mining while highlighting challenges in domain adaptation and efficient local deployment.
Actionable Advice from Reviews via Mixture of LoRA Experts: A Two-LLM Pipeline for Issue Extraction and Business Recommendations
Customer reviews contain detailed, domain specific signals about service failures and user expectations, but converting this unstructured feedback into actionable business decisions remains difficult. We study review-to-action generation: producing concrete, implementable recommendations grounded in review text. We propose a modular two-LLM framework in which an Issue model extracts salient issues and assigns coarse themes, and an Advice model generates targeted operational fixes conditioned on the extracted issue representation. To enable specialization without expensive full fine-tuning, we adapt the Advice model using a mixture of LoRA experts strategy: multiple low-rank adapters are trained and a lightweight gating mechanism performs token-level expert mixing at inference, combining complementary expertise across issue types. We construct synthetic review-issue-advice triples from Yelp reviews (airlines and restaurants) to supervise training, and evaluate recommendations using an eight dimension operational rubric spanning actionability, specificity, feasibility, expected impact, novelty, non-redundancy, bias, and clarity. Across both domains, our approach consistently outperforms prompting-only and single-adapter baselines, yielding higher actionability and specificity while retaining favorable efficiency-quality trade-offs.
A Multi-Agent System for Generating Actionable Business Advice
Customer reviews contain rich signals about product weaknesses and unmet user needs, yet existing analytic methods rarely move beyond descriptive tasks such as sentiment analysis or aspect extraction. While large language models (LLMs) can generate free-form suggestions, their outputs often lack accuracy and depth of reasoning. In this paper, we present a multi-agent, LLM-based framework for prescriptive decision support, which transforms large scale review corpora into actionable business advice. The framework integrates four components: clustering to select representative reviews, generation of advices, iterative evaluation, and feasibility based ranking. This design couples corpus distillation with feedback driven advice refinement to produce outputs that are specific, actionable, and practical. Experiments across three service domains and multiple model families show that our framework consistently outperform single model baselines on actionability, specificity, and non-redundancy, with medium sized models approaching the performance of large model frameworks.