Praveen Kumar
Publications
A Hybrid Supervised-LLM Pipeline for Actionable Suggestion Mining in Unstructured Customer Reviews
Extracting actionable suggestions from customer reviews is essential for operational decision-making, yet these directives are often embedded within mixed-intent, unstructured text. Existing approaches either classify suggestion-bearing sentences or generate high-level summaries, but rarely isolate the precise improvement instructions businesses need. We evaluate a hybrid pipeline combining a high-recall RoBERTa classifier trained with a precision-recall surrogate to reduce unrecoverable false negatives with a controlled, instruction-tuned LLM for suggestion extraction, categorization, clustering, and summarization. Across real-world hospitality and food datasets, the hybrid system outperforms prompt-only, rule-based, and classifier-only baselines in extraction accuracy and cluster coherence. Human evaluations further confirm that the resulting suggestions and summaries are clear, faithful, and interpretable. Overall, our results show that hybrid reasoning architectures achieve meaningful improvements fine-grained actionable suggestion mining while highlighting challenges in domain adaptation and efficient local deployment.
A Multi-Agent System for Generating Actionable Business Advice
Customer reviews contain rich signals about product weaknesses and unmet user needs, yet existing analytic methods rarely move beyond descriptive tasks such as sentiment analysis or aspect extraction. While large language models (LLMs) can generate free-form suggestions, their outputs often lack accuracy and depth of reasoning. In this paper, we present a multi-agent, LLM-based framework for prescriptive decision support, which transforms large scale review corpora into actionable business advice. The framework integrates four components: clustering to select representative reviews, generation of advices, iterative evaluation, and feasibility based ranking. This design couples corpus distillation with feedback driven advice refinement to produce outputs that are specific, actionable, and practical. Experiments across three service domains and multiple model families show that our framework consistently outperform single model baselines on actionability, specificity, and non-redundancy, with medium sized models approaching the performance of large model frameworks.