Jinpeng Wang
Publications
Reinforcing Real-world Service Agents: Balancing Utility and Cost in Task-oriented Dialogue
The rapid evolution of Large Language Models (LLMs) has accelerated the transition from conversational chatbots to general agents. However, effectively balancing empathetic communication with budget-aware decision-making remains an open challenge. Since existing methods fail to capture these complex strategic trade-offs, we propose InteractCS-RL, a framework that reframes task-oriented dialogue as a multi-granularity reinforcement learning process. Specifically, we first establish a User-centric Interaction Framework to provide a high-fidelity training gym, enabling agents to dynamically explore diverse strategies with persona-driven users. Then, we introduce Cost-aware Multi-turn Policy Optimization (CMPO) with a hybrid advantage estimation strategy. By integrating generative process credits and employing a PID-Lagrangian cost controller, CMPO effectively guides the policy to explore Pareto boundary between user reward and global cost constraints. Extensive experiments on customized real business scenarios demonstrate that InteractCS-RL significantly outperform other baselines across three evaluation dimensions. Further evaluation on tool-agent-user interaction benchmarks verify InteractCS-RL robustness across diverse domains.
ContextRL: Enhancing MLLM's Knowledge Discovery Efficiency with Context-Augmented RL
We propose ContextRL, a novel framework that leverages context augmentation to overcome these bottlenecks. Specifically, to enhance Identifiability, we provide the reward model with full reference solutions as context, enabling fine-grained process verification to filter out false positives (samples with the right answer but low-quality reasoning process). To improve Reachability, we introduce a multi-turn sampling strategy where the reward model generates mistake reports for failed attempts, guiding the policy to "recover" correct responses from previously all-negative groups. Experimental results on 11 perception and reasoning benchmarks show that ContextRL significantly improves knowledge discovery efficiency. Notably, ContextRL enables the Qwen3-VL-8B model to achieve performance comparable to the 32B model, outperforming standard RLVR baselines by a large margin while effectively mitigating reward hacking. Our in-depth analysis reveals the significant potential of contextual information for improving reward model accuracy and document the widespread occurrence of reward hacking, offering valuable insights for future RLVR research.