Su Lin Blodgett
Famous AuthorPublications
From Use to Oversight: How Mental Models Influence User Behavior and Output in AI Writing Assistants
AI-based writing assistants are ubiquitous, yet little is known about how users' mental models shape their use. We examine two types of mental models -- functional or related to what the system does, and structural or related to how the system works -- and how they affect control behavior -- how users request, accept, or edit AI suggestions as they write -- and writing outcomes. We primed participants ($N = 48$) with different system descriptions to induce these mental models before asking them to complete a cover letter writing task using a writing assistant that occasionally offered preconfigured ungrammatical suggestions to test whether the mental models affected participants' critical oversight. We find that while participants in the structural mental model condition demonstrate a better understanding of the system, this can have a backfiring effect: while these participants judged the system as more usable, they also produced letters with more grammatical errors, highlighting a complex relationship between system understanding, trust, and control in contexts that require user oversight of error-prone AI outputs.
Racial Disparity in Natural Language Processing: A Case Study of Social Media African-American English
We highlight an important frontier in algorithmic fairness: disparity in the quality of natural language processing algorithms when applied to language from authors of different social groups. For example, current systems sometimes analyze the language of females and minorities more poorly than they do of whites and males. We conduct an empirical analysis of racial disparity in language identification for tweets written in African-American English, and discuss implications of disparity in NLP.