Hao Hu
Publications
ActionNex: A Virtual Outage Manager for Cloud
Outage management in large-scale cloud operations remains heavily manual, requiring rapid triage, cross-team coordination, and experience-driven decisions under partial observability. We present \textbf{ActionNex}, a production-grade agentic system that supports end-to-end outage assistance, including real-time updates, knowledge distillation, and role- and stage-conditioned next-best action recommendations. ActionNex ingests multimodal operational signals (e.g., outage content, telemetry, and human communications) and compresses them into critical events that represent meaningful state transitions. It couples this perception layer with a hierarchical memory subsystem: long-term Key-Condition-Action (KCA) knowledge distilled from playbooks and historical executions, episodic memory of prior outages, and working memory of the live context. A reasoning agent aligns current critical events to preconditions, retrieves relevant memories, and generates actionable recommendations; executed human actions serve as an implicit feedback signal to enable continual self-evolution in a human-agent hybrid system. We evaluate ActionNex on eight real Azure outages (8M tokens, 4,000 critical events) using two complementary ground-truth action sets, achieving 71.4\% precision and 52.8-54.8\% recall. The system has been piloted in production and has received positive early feedback.
GlobeDiff: State Diffusion Process for Partial Observability in Multi-Agent Systems
In the realm of multi-agent systems, the challenge of \emph{partial observability} is a critical barrier to effective coordination and decision-making. Existing approaches, such as belief state estimation and inter-agent communication, often fall short. Belief-based methods are limited by their focus on past experiences without fully leveraging global information, while communication methods often lack a robust model to effectively utilize the auxiliary information they provide. To solve this issue, we propose Global State Diffusion Algorithm~(GlobeDiff) to infer the global state based on the local observations. By formulating the state inference process as a multi-modal diffusion process, GlobeDiff overcomes ambiguities in state estimation while simultaneously inferring the global state with high fidelity. We prove that the estimation error of GlobeDiff under both unimodal and multi-modal distributions can be bounded. Extensive experimental results demonstrate that GlobeDiff achieves superior performance and is capable of accurately inferring the global state.