Lin Chen
Publications
CharacterFlywheel: Scaling Iterative Improvement of Engaging and Steerable LLMs in Production
This report presents CharacterFlywheel, an iterative flywheel process for improving large language models (LLMs) in production social chat applications across Instagram, WhatsApp, and Messenger. Starting from LLaMA 3.1, we refined models across 15 generations using data from both internal and external real-user traffic. Through continuous deployments from July 2024 to April 2025, we conducted controlled 7-day A/B tests showing consistent engagement improvements: 7 of 8 newly deployed models demonstrated positive lift over the baseline, with the strongest performers achieving up to 8.8% improvement in engagement breadth and 19.4% in engagement depth. We also observed substantial gains in steerability, with instruction following increasing from 59.2% to 84.8% and instruction violations decreasing from 26.6% to 5.8%. We detail the CharacterFlywheel process which integrates data curation, reward modeling to estimate and interpolate the landscape of engagement metrics, supervised fine-tuning (SFT), reinforcement learning (RL), and both offline and online evaluation to ensure reliable progress at each optimization step. We also discuss our methods for overfitting prevention and navigating production dynamics at scale. These contributions advance the scientific rigor and understanding of LLMs in social applications serving millions of users.
Accelerating Scientific Research with Gemini: Case Studies and Common Techniques
Recent advances in large language models (LLMs) have opened new avenues for accelerating scientific research. While models are increasingly capable of assisting with routine tasks, their ability to contribute to novel, expert-level mathematical discovery is less understood. We present a collection of case studies demonstrating how researchers have successfully collaborated with advanced AI models, specifically Google's Gemini-based models (in particular Gemini Deep Think and its advanced variants), to solve open problems, refute conjectures, and generate new proofs across diverse areas in theoretical computer science, as well as other areas such as economics, optimization, and physics. Based on these experiences, we extract common techniques for effective human-AI collaboration in theoretical research, such as iterative refinement, problem decomposition, and cross-disciplinary knowledge transfer. While the majority of our results stem from this interactive, conversational methodology, we also highlight specific instances that push beyond standard chat interfaces. These include deploying the model as a rigorous adversarial reviewer to detect subtle flaws in existing proofs, and embedding it within a "neuro-symbolic" loop that autonomously writes and executes code to verify complex derivations. Together, these examples highlight the potential of AI not just as a tool for automation, but as a versatile, genuine partner in the creative process of scientific discovery.
Paying Less Generalization Tax: A Cross-Domain Generalization Study of RL Training for LLM Agents
Generalist LLM agents are often post-trained on a narrow set of environments but deployed across far broader, unseen domains. In this work, we investigate the challenge of agentic post-training when the eventual test domains are unknown. Specifically, we analyze which properties of reinforcement learning (RL) environments and modeling choices have the greatest influence on out-of-domain performance. First, we identify two environment axes that strongly correlate with cross-domain generalization: (i) state information richness, i.e., the amount of information for the agent to process from the state, and (ii) planning complexity, estimated via goal reachability and trajectory length under a base policy. Notably, domain realism and text-level similarity are not the primary factors; for instance, the simple grid-world domain Sokoban leads to even stronger generalization in SciWorld than the more realistic ALFWorld. Motivated by these findings, we further show that increasing state information richness alone can already effectively improve cross-domain robustness. We propose a randomization technique, which is low-overhead and broadly applicable: add small amounts of distractive goal-irrelevant features to the state to make it richer without altering the task. Beyond environment-side properties, we also examine several modeling choices: (a) SFT warmup or mid-training helps prevent catastrophic forgetting during RL but undermines generalization to domains that are not included in the mid-training datamix; and (b) turning on step-by-step thinking during RL, while not always improving in-domain performance, plays a crucial role in preserving generalization.